1. What currency are the prices shown in?
All prices displayed on our website are in USD.
2. I just placed an order. When will it ship?
We process orders as quickly as possible. Average shipping time is 12–17 business days. Tracking information is shared 2–3 business days after the order has been shipped.
3. What if I don’t receive my tracking number?
If you do not receive a tracking number within 5 business days, please contact us with your order number for assistance.
4. Can I return my order if there is an issue?
Yes. If your item arrives defective or damaged, we offer a 100% refund. You have 30 days to return the item in its original condition. Return shipping costs are the customer’s responsibility.
5. Can I cancel my order after placing it?
Orders can be canceled without any penalty before they are shipped. If the order has already been shipped, you may return it after delivery according to our return policy.
6. What if I entered an incorrect shipping address?
If you entered an incorrect address, please contact us within 24 hours of placing your order. Address changes cannot be made after this time.
7. How long does order processing take?
Order processing usually takes 1–3 business days before shipment.
8. Will I receive a confirmation after placing an order?
Yes. You will receive an order confirmation email immediately after your purchase is completed.
9. Are your products true to size?
We recommend checking the size chart provided on each product page before placing your order.
10. Is my payment information secure?
Yes. All payments are processed through secure and encrypted payment gateways.
11. I have a question that wasn’t answered. How can I contact you?
You can contact us anytime through the Contact Us page or via email. For faster support, please include your order number and clearly explain your concern.
